Office FAQs

May I walk-in or do I have to make an appointment?

Yes, you may walk-in at any time during opening hours. However, we encourage you to book an appointment beforehand by either calling in or using our online appointment tool (see link at the top of the page). Booking your appointment, or simply calling to find out the best time to come, can significantly reduce your wait time in the office.

May I choose which doctor I wish to see?

Yes.  Please go to the online appointment tool to see the schedule for the doctors or call us to find out.

What if I have an emergency?

If you have an emergency and are unable to reach Dr. Franklin-Banton, please head to the nearest hospital or emergency centre.

Should I call the doctor to book an appointment or find out when she is in office?

We strongly encourage you to call the doctor with medical questions only, and direct your administrative queries to the office staff.

Do you do house calls?

Yes, we do, but  only for special circumstances which warrant it. Give us a call to discuss if that need arises.

What is your policy on charging for follow-up visits?

If you have to make a follow-up visit to the doctor for the same complaint, there is a reduced charge.

How do I leave feedback about my overall experience?

You may leave your comments (good or bad) about your experience at the front desk. Simply ask for our confidential feedback form.